2021/October | 2023/January
Computer Support Analyst - Help Desk
Adesso Tecnologia
As a Computer Support Analyst (Help Desk), I undertook a wide
range of responsibilities to ensure the smooth functioning of our IT infrastructure and
provide effective support to our users. Here are some of the key activities I engaged
in:
Email Security
Management: I accessed, browsed, and managed email security through the web
consoles of Acronis and Perception Point, ensuring the security of our email systems.
Cyber Protect Cloud
Services: I handled licensing, agent installations, operational concepts,
and tenant and user management in Acronis' Cyber Protect Cloud services.
Administration Tasks:
I performed various administrative tasks, including group management, remote desktop,
remote assistance, hardware inventory, and patch management using Acronis Cyber Protect
Cloud.
System Monitoring: I
monitored disk integrity, software inventory, and fault-tolerant solutions to maintain
system reliability using Acronis Cyber Protect Cloud.
Cybersecurity
Operations: I planned and executed cybersecurity operations using Acronis
Cyber Protect Cloud to protect digital asset.
Backup and Recovery:
I planned and executed backup, recovery, and other related operations using Acronis
Cyber Protect Cloud to ensure data continuity.
Disaster Recovery: I
planned and executed cloud-based disaster recovery operations, failover, and failback
using Acronis Cyber Protect Cloud.
Email Security
Management: I navigated and managed email security through the web consoles
of Acronis and Perception Point to protect email communication.
Cloud Interface
Usage: I used and navigated between the admin and user consoles,
established client connectivity, and performed common operations related to Cloud File
and Notary interfaces.
Security Management:
I administered security aspects, disaster recovery, backups, and other cybersecurity
topics to protect systems using Acronis Cyber Protect Cloud.
Network Security: I
worked with the Network Security Firewall (Blockbit) to ensure network security.
Operating Systems: I
provided customer assistance and support for both Microsoft Windows and Linux operating
systems. Additionally, I administered the DELL server's Active Directory.
Hardware Management:
I handled tasks related to hardware, ensuring that our computer systems and peripherals
functioned correctly.
Printer Sharing
Management: I managed printer sharing and resolved issues related to
printer access and configurations.
Bitdefender Agent: I
installed and uninstalled Bitdefender antivirus agents to maintain endpoint security.
Network Devices: I
configured, managed, and monitored various network devices, including firewalls,
switches, hubs, and Ubiquiti Unifi equipment.
IT Management Tools:
I used IT management tools like GLPI and ZABBIX for the organization and monitoring of
the IT infrastructure.
In my role as a Computer Support Analyst, I played a fundamental
role in maintaining the functionality, security, and efficiency of our IT systems and
infrastructure, as well as in providing support to users.
